At Marvin Whiskey Shop, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return policy to ensure your peace of mind. Please review the following guidelines for returns:
1. Return Timeframe:
- You may return eligible items within 30 days of the date of delivery for a full refund or exchange. Returns received after this timeframe may be subject to a restocking fee or refusal.
2. Return Eligibility:
- To be eligible for a return, items must be unused, unopened, and in their original packaging with all tags and labels intact. We cannot accept returns on opened or partially consumed bottles of whiskey due to legal restrictions and health concerns.
3. Return Process:
- To initiate a return, please contact our customer service team at sales@marvinwhiskeyshop.com or by phone at (210) 560-1517. Provide your order number and reason for the return, and our team will assist you with the return process.
- Once your return request is approved, we will provide you with a return shipping label and instructions for returning the item(s) to us.
4. Return Shipping:
- Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped, defective product). We recommend using a trackable shipping method to ensure that your return reaches us safely.
5. Return Inspection and Refund:
- Upon receipt of your returned item(s), our team will inspect the merchandise to ensure that it meets our return eligibility criteria.
- If the return is approved, we will process a refund to the original payment method within 3-5 business days. Please note that the refund amount will exclude any original shipping charges, unless the return is due to an error on our part.
6. Return of Broken or Damaged Items:
- If you receive a broken or damaged item, please contact us immediately upon receipt. We may require photographic evidence of the damage for verification purposes.
- In the event of a broken or damaged item, we will arrange for a replacement to be sent to you at no additional cost, or provide a refund if a replacement is not available.
7. Contact Us:
- If you have any questions or concerns about our return policy, please don’t hesitate to contact our customer service team at sales@marvinwhiskeyshop.com or by phone at (210) 560-1517. We are here to assist you with any inquiries or issues you may have.
Thank you for choosing Marvin Whiskey Shop. We appreciate your business and strive to provide you with the highest level of customer satisfaction.
